Contact
+ How can I contact Marielle Stokkelaar ?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available every business day to answer all the questions you may have.
Contact: Our live chat or click here
+ How long does it take to get an answer ?
We always aim to answer every question within 48 hours.
Products
+ How do I find the right size?
For the perfect fit, always check the size description on the product page.
Most of our products are one-size and have a highly sophisticated fit. The one-size fits normally for the following sizes:
EU size: 34 / 36 / 38 / 40 / 42 / 44
UK size: 6 / 8 / 10 / 12 / 14 / 16
US size: 2 / 4 / 6 / 8 / 10 / 12
If you would like further assistance, please sent a message to the chat and we will be happy to assist you.
+ The product or size I want is out of stock, what now?
You can subscribe to our newsletter, we share here back in stock updates.
Orders & Payments
+ Which payment methods can I use?
Payments can be made by Credit Card (VISA, Mastercard, AMEX, Maestro, UnionPay), Paypal, Klarna, Sofort, EPS, GiroPay, SEPA, Bancontact or Ideal.
+ Will I receive an order confirmation?
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of 4 or 5 digits), order summary and the shipping address.
+ I have entered incorrect address details, can this be changed?
Please, contact our sales specialists Bella & Maxime, they will assist you personally during the process and find a solution.
Shipping
+ To which countries do you ship?
We deliver worldwide. Marielle Stokkelaar orders are shipped with DHL Express, FedEx, PostNL or GLS.
+ What is the delivery time?
All information about the shipping times and rates we apply can be found on this page.
+ What are the shipping costs?
All orders above 200 EUR in Europe have Free Shipping
All information about the shipping times and rates we apply can be found on this page.
+ How can I track my order?
As soon as your package is shipped we will send you an email with a Track and Trace. Here you can find the status of your order and if necessary provide the delivery service with additional instructions.
+ I have not received my order, what should I do?
Did you not receive your order? Sorry to hear! After placing your order you will receive an order confirmation with the order number. The same day your order will be sent. Here you will receive an email with a track and trace to follow the package. Please contact Bella & Maxime, they will personally solve the issue.
Returns & Exchanges
+ What are the return conditions?
Return period
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
Return conditions
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
+ How can I exchange or return my order?
To return your product, please inform our personal product advisors Maxime & Bella. They will assist and help you personally with your questions regarding the return process.
- Step 1: Contact Maxime & Bella here by our Contact Form, or feel free to reach out to them via our live chat. They will assist you with your return request.
- Step 2: Fill in the return form and place it within the original package. Please be aware that, without a completed return form, we cannot process your return.
- Step 3: Sent the package to the following address:
Marielle Stokkelaar B.V.
Ootmarsumsestraat 24
7607 BC Almelo
Netherlands
Attn: Returns
+ How long does it take to exchange a product?
After your return shipment is received by our warehouse, we will process your return within 5 days. In most cases, your exchange wish will be executed in just a few days. You will always receive a confirmation email with a tracking code once your new order is fulfilled.
+ What should I do if a product is delivered faulty or damaged?
We are of course happy to resolve this with you. Please send a message here or within the live chat regarding the complaint. Our customer service will work with you as quickly as possible to find a solution.
+ How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our store, we process it within 5 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our store. From then on the 5 working days start. Please note that it can take up to 3 days before the refund is visible in your bank account.