Return Policy

The return policy of Marielle Stokkelaar B.V. gives you the possibility to return the product within 14 days of receipt. You have the right to open the package and check the contents. The product must be returned without any user traces and in original packaging. Earrings, bathing suits, tights, worn clothes can not be returned.

If an order is returned, always keep the tracking number and a copy of the receipt, this is a proof of shipment.

When returning products, please ensure that the return form is included. You can download the return form here and then complete and include it with your return order. In addition, you should also report your return to us via the contact form. 

Return term

If you want to return the product, you have 14 days to return the product to us.You have to announce the return within 3 days after receivement.

How do you return an item purchased online?

You are responsible for returning your own packages. After fitting you can put the product back in your box including the packaging slip and the complete return procedure. Unfortunately, we cannot process your package without your packing slip.

You must return  to:

Marielle Stokkelaar B.V.
Ootmarsumsestraat 24
7607 BC Almelo
Netherlands
Attn: Returns

Cost of return

As a customer, you have the right to be refunded the full purchase price of the products, however, this does not apply to shipping costs and payment fees. Shipping costs are not refundable, this also applies to payment fees for example for Paypal fees. For the exact costs of payments we refer you to the website of your chosen payment method. 

Return outside the European Union

Returns outside the European union (Including Switzerland, USA, UK & Norway), before shipping you have to announce this first by email. On the parcel you have to write RETURN with big letters.

Sale

Sale items you can not return.

Money return

If you have returned the item and it has been received by us in good order, the amount paid will be refunded within 1-5 working days. 

Liability

Marielle Stokkelaar B.V. is not liable for any damage directly or indirectly, after delivery by any cause whatsoever caused by the buyer, to others or to property of third parties. Marielle Stokkelaar B.V. is not liable for the non-availability on the webshop or for technical or electronic errors on the website.