Return Policy

Overview

The return policy of Marielle Stokkelaar B.V. gives you the possibility to return the product within 14 days of receipt. You have the right to open the package and check the contents. The product must be returned without user traces and in original packaging.

If an order is returned, always keep the tracking number and a copy of the receipt, this is proof of shipment.

 

Return Proces

To return your product, please inform our personal product advisors Maxime & Bella. They will assist and help you personally with your questions regarding the return process.

  1. Contact Maxime & Bella here by our Contact Form, or feel free to reach out to them via our live chat. They will assist you with your return request.
  1. Fill in the return form and place it within the original package. Please be aware that, without a completed return form, we cannot process your return. 
  1. Sent the package to the following address:

Marielle Stokkelaar B.V.
Ootmarsumsestraat 24
7607 BC Almelo
Netherlands
Attn: Returns

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If everything goes according to the above-mentioned process, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 days. As a customer, you have the right to be refunded the full purchase price of the products, however, this does not apply to shipping costs. 

 

LIABILITY

Marielle Stokkelaar B.V. is not liable for any damage directly or indirectly, after delivery by any cause whatsoever caused by the buyer, to others or to the property of third parties. Marielle Stokkelaar B.V. is not liable for the non-availability of the webshop or for technical or electronic errors on the website.