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Refund policy


RETURN & EXCHANGE - Marielle Stokkelaar B.V.

The return & exchange policy of Marielle Stokkelaar B.V. gives you the possibility to return the product within 14 days of receipt. You have the right to open the package and check the contents. The product must be returned without user traces and in original packaging.

If an order is returned, always keep the tracking number and a copy of the receipt, this is proof of shipment.

RETURN & EXCHANGE PROCESS

To return or exchange your product, please inform our personal product advisors Maxime & Bella. They will assist and help you personally with your questions regarding the return or exchange process. In case of an exchange, Maxime & Bella will personally ensure that the new exchange item arrives as soon as possible.

  • Step 1: Contact Maxime or Bella here by our Contact Form, or feel free to reach out to them via our live chat. In case you want to report a return, please ask for the return form. Bella & Maxim will personally assist you during the return process. 
  • Step 2: Fill in the return form and place it within the original package. Please be aware that, without a completed return form, we cannot process your return.
  • Step 3: Create your return shipping label within our return portal.
  • Step 4: Ship the parcel to:
Marielle Stokkelaar C/O Bleckmann
Nijverheidsstraat 28
7575 BJ Oldenzaal
The Netherlands

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If everything goes according to the above-mentioned process, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 days. As a customer, you have the right to be refunded the full purchase price of the products, however, this does not apply to shipping costs. 

LIABILITY

Marielle Stokkelaar B.V. is not liable for any damage directly or indirectly, after delivery by any cause whatsoever caused by the buyer, to others or to the property of third parties. Marielle Stokkelaar B.V. is not liable for the non-availability of the webshop or for technical or electronic errors on the website.